• Deaf Action Center Empowering the Deaf Community since 1982.
  • Deaf Action Center Empowering the Deaf Community since 1982.
  • Deaf Action Center Empowering the Deaf Community since 1982.
  • Deaf Action Center Empowering the Deaf Community since 1982.
  • Deaf Action Center Empowering the Deaf Community since 1982.
  • Deaf Action Center Empowering the Deaf Community since 1982.
  • Deaf Action Center Empowering the Deaf Community since 1982.
  • Deaf Action Center Empowering the Deaf Community since 1982.

Deaf Action Center

News from the Deaf Action Center!
DAC employee meets with local Cub Scout troop

Our Case Manager, Kenneth Scott, teaches a local Cub Scout group about Deaf history
and culture, interpreter responsibilities, and a little sign language.

Louisiana Commission for the Deaf awards contract to inexperienced agency.

In a move that has surprised and angered deaf and hard of hearing residents of north Louisiana, the Louisiana Commission for the Deaf (LCD) has awarded its contract for sign language interpreting and Assistive Listening Device (ALD) distribution to New Horizons Independent Living Center (NHILC).

The Betty and Leonard Phillips Deaf Action Center of Louisiana (DAC) has held the interpreting services contract from 1983 to 2011. The ALD distribution contract has been held by the DAC since the program began. However, as of June 1, 2011 both will be awarded to NHLIC.

The deaf community has expressed alarm over the move because they were not displeased with the services provided by the DAC, nor were they consulted prior to the LCD Executive Director, Naomi DeDual, essentially making a unilateral decision, according to people familiar with the process.

David Hylan, Jr., the executive director of DAC, was informed that the contract change had begun as early as summer 2010. He received information that DeDual directly contacted NHLIC and asked if they would be interested in the contract despite their inability to effectively communicate in American Sign Language or have access to certified interpreters. Hylan said he believes the decision was made to change contractors because of a personal bias held by DeDual.  In 2009, five agencies representing six of the eight state regions filed a grievance against DeDual for lack of transparency, hostile behavior and not communicating with contractors. It is believe this is her retaliation against all five agencies.

"I find it extremely strange that five agencies filed a grievance against DeDual in 2009 and those five were informed their contracts would not be renewed. Since that time one of the five has been given their contract back. Prior to her phone call last summer, New Horizons had no interest in pursuing the contract. In fact," Hylan said, "They didn't even know it was about to be renewed."

Hylan said his sources informed him that NHLIC was told to send an email of interest to LCD, which he says is an unusual method of seeking a state contract.

"It was about a week later that New Horizons received a signed contract in the mail from LCD. This happened while DAC was being told that the contract process had not begun and no decisions had been made."

"Of course, we already knew the contract had been awarded," Hylan said, "but the LCD executive director would not admit it. This goes against the way most state agencies usually work, with fair and open bidding processes." Because of the amounts of the contracts LCD is not required to have a "Request For Proposal" process. DeDual has taken advantage of this fact.

The DAC Executive Director said he was disturbed that DeDual waited until the twelfth hour to involve the LCD especially since she had already started the process almost 10 months before. It is also troubling to Hylan that DeDual had the authority to act on a unilateral decision without LCD's knowledge. "She made up her mind to grant New Horizons the contract even before consulting with the full Commission or more importantly the north Louisiana Deaf Community," he said. "Our performance has been stellar. This feels like a personal vendetta."

In response to reactions from north Louisiana Deaf Community members and DAC supporters, Hylan said his agency is hosting a Town Hall Meeting on, Tuesday, May 24 to educate the community, answer questions and determine how public opinion is running about the situation.

After gathering input and support from his constituents, Hylan said DAC plans to mount a protest over the contract situation.

"We plan to assist the Deaf of north Louisiana as much as possible in mobilizing and traveling to Baton Rouge for the next meeting of the Louisiana Commission for the Deaf," Hylan said. Currently, that meeting is scheduled for June 17 and Hylan hopes to have a minimum of 100 people make the trek to the capital.

"We want every commissioner on that Board to understand that DAC has faithfully and professionally fulfilled our commitment to the deaf community for 28+ years," Hylan said. "We also want them [LCD] to realize that New Horizons is a fine organization, very proficient in assisting people with disabilities in getting rehabilitation and help to lead productive and fulfilling lives. But, and this is a huge but, they are not capable of fulfilling the part of the LCD contract dealing with American Sign Language (ASL)."

ASL is the means by which most deaf individuals communicate with others. Hylan said NHLIC has no certified interpreters on its staff. He said while they could possibly handle the parts of the contract that deals with hearing aids and amplified telephones, they cannot offer ASL interpretation, legally or otherwise.

"If no one at NHILC can communicate PROFICIENTLY with a deaf person in the deaf person's language how can their needs be understood and met?" Hylan asked. He said he was more concerned about the loss of important services to the deaf than the contract amount his agency would not receive.

Currently, the Registry of Interpreters for the Deaf (RID) maintains the standards by which ASL Interpreters are certified, tested, and must maintain proficiency.

Hylan said proficiency is not a wish, it is a requirement. "Especially in a medical emergency or in a law enforcement setting, accurate ASL interpretation can mean the difference between life or death. We have taken that very seriously for nearly 30 years," he said.

Hylan maintains that making NHLIC responsible for ASL interpretation funded by the state not only puts them and LCD at risk for potential lawsuits, but could jeopardize lives as well. "That's a situation I am compelled to try to do something about," Hylan said.

AccessAmerica Moving Forward


It’s been less than a year since AccessAmerica entered a new, expanded phase of operation thanks to a U.S. Commerce Department Grant. In that time, DAC has acquired a presence in several new markets and has been expanding its marketing efforts across the country.

The Broadband Technology Opportunities Program (BTOP) is a $7.2 billion to expand access to broadband services in the United States. DAC received almost $1.4 million to bring Video Remote Interpreting (VRI) to more consumers who have hearing impairments or whose first language is not English.

The project provided 81 new teleconferencing units which allows Deaf and hearing impaired users instant access to an ASL interpreter via video over the Internet. It also allows those speaking other than English to access a translator. This instant access makes everyday business and entertainment activities easier for those with communication issues.

New users have taken advantage of the opportunity to serve the disability community, realizing that this important demographic segment has been all but ignored in the past.

Police departments, judicial systems, medical facilities, and educational institutions are a few of the businesses that have jumped aboard the VRI bandwagon.

As word of mouth spreads, more people are inquiring about how they can take advantage of this service. That’s good news for AccessAmerica, but even better news for those who have hearing disabilities or don’t speak English.